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2026-01-07 11:23:34 -

Future of Customer Engagement: Contact Center as a Service Market Insights

The integration of Generative AI is currently one of the most transformative Contact Center as a Service Market Trends, enabling more natural and context-aware interactions between humans and machines. Unlike older scripts, modern AI can summarize calls, suggest real-time responses to agents, and analyze customer sentiment to flag potential escalations. The Contact Center as a Service...

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