Referring Callers Out Gracefully When Your Practice Is Not the...

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2026-10-14 09:49:40 -

Referring Callers Out Gracefully When Your Practice Is Not the Right Fit

Introduction Every therapy practice has limits. A caller may need a specialty the practice does not offer, an insurance plan it does not accept, a younger or older age group than its clinicians serve, or a level of care beyond outpatient therapy. Saying no is part of responsible practice, but the way it is said makes a big difference. A caller who hears a flat refusal may give up on seeking...

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