The Front Desk Drops Calls Every Lunch Hour. Is a Call Overflow...

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2026-09-16 09:57:42 -

The Front Desk Drops Calls Every Lunch Hour. Is a Call Overflow Service Worth It for a Three-Doctor Practice?

It usually comes down to arithmetic rather than principle. Missed calls are a veterinary customer service problem before they are a staffing one, and a veterinary call overflow service competes directly against the cost of a fifth person at the desk. For most three-doctor practices, the comparison is not close. A part-time CSR is a fixed cost covering a fixed shift. Call spikes are not fixed....

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